This page is about accessing information that AAFCANS holds.
A range of information about AAFCANS is available for public access. Documents may be formally requested under the Freedom of Information Act 1982 (FOI Act). Alternatively AAFCANS may provide certain information if it is requested through the administrative access scheme as outlined below.
Information Publication Scheme
As required by the FOI Act, AAFCANS has an Information Publication Scheme entry on our website that provides information about our structure, functions, appointments, annual reports, consultation arrangements, FOI officer, information we routinely release following FOI requests and information we routinely provide to Parliament.
Administrative Access to Information
FOI disclosure log
Information we have release in response to requests made under the FOI Act is listed in our FOI disclosure log.
Requesting information or documents
Some basic requests for information can be dealt with informally and quickly; a phone call or email may be all that is required. An applicant can contact our head office or enquiries email to informally request access to AAFCANS information. An applicant also has the right to make an FOI request for documents containing information.
Freedom of information requests to AAFCANS
The FOI Act gives any person the right to:
How to make an FOI request
A request must:
Requests can be sent by:
AAFCANS must comply in full with the Privacy Act 1988. This may result in blocks of information being redacted from the final document.
The FOI request must be sent to the specified address options (above). If sent to the email address of a staff member, this will not meet the FOI requirements.
Fees and charges
There is no charge for a request for access to documents containing only personal information. AAFCANS may impose a charge for processing the request; the cost is to be communicated to the applicant prior to fulfilling the request.
An applicant will be advised that AAFCANS have received their request within 14 days. An estimate of applicable charges will be advised at the same time. A decision will be advised within 30 days unless there has been a time extension. Time extensions may be requested if the request is complex or requires input from a third party or contains information about a third party.
If access is refused
An applicant can ask for the following decisions to be reviewed:
A third party who disagrees with our decision to provide to an applicant documents that contain information about them can also ask for a review of AAFCANS decision.
If you disagree with our decision on your FOI request to AAFCANS, you have the right to apply for an internal review of the decision. An internal review will be conducted by another member of our staff who did not make the original decision.
If you wish to apply for an internal review, you must do so in writing within 30 days of receiving notice of our decision. There is no application fee for internal review.
Information Commissioner review of AAFCANS decisions
If you disagree with our decision on your FOI request, you may request a review of the decision by the Australian Information Commissioner even if you have not applied for internal review.
If you are not satisfied with the way that we have handled your FOI request, you can complain to AAFCANS, the Information Commissioner or the Commonwealth Ombudsman.
Applications for internal review can be submitted to:
Building 11, Lavarack Pde
Enoggera Q 4051
Or you may send your application or complaint by email to firstname.lastname@example.org.
Details of our consultation arrangements for members of the public, including how and to whom those comments may be made ~ AAFCANS do not create policies that impact the public and therefore do not seek public consultation
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