AAFCANS SOCIAL CLUB LOYALTY TERMS & CONDITIONS:
ACCEPTANCE
Your access to and use of AAFCANS app is subject exclusively to these Terms and Conditions. You will not use the AAFCANS app or the connected social club loyalty program for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the app and participating in the social club loyalty program, you accept these terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the platform. AAFCANS’ frequently asked questions (FAQ) forms part of these terms and conditions. The FAQ provides customers with self-help support, details and solutions to terms referenced in our terms and conditions. The social club loyalty information is available upon request from your participating unit. The general use of the app is covered within the app facility and can be found in the ‘Legal Notices’ found in the profile menu.
Access to the AAFCANS app, loyalty platform and social club loyalty platform is available to select Australian Defence Force (ADF) bases. Some features may also be limited or not offered at your location. AAFCANS reserves the right to change, alter or create additional terms, conditions, fees and charges where needed and without notice.
The social club loyalty platform has restricted participation and is designed for Army & Air Force social clubs that operate on base.
ACCESS
Telecommunication services for some ADF bases can be limited or complex. AAFCANS does not take responsibility for any limitations of access or capacity to record your loyalty transaction via the app. Your user profile and any rewards, gift certificate, credit or coupons are only available to you whilst you have the right to access an ADF base where AAFCANS has a Canteen facility. Please see our ‘FAQ’ for more information.
CONTACT DETAILS
AAFCANS complies with the Federal Government’s Australian Privacy Principles.
To get full advantage from the app platform and online ordering portal you must provide your name, contact phone number and email. Please see our ‘FAQ’ for more detail on how this information is used in the app or ‘AAFCANS Privacy Policy’ for an overview.
Contact details for ADF club officials are important. The ADF unit will be asked to provide points of contact and banking information upon sign-up to the program.
HOW THE PROGRAM WORKS
After joining, the clubs are issued a unique member code linked to AAFCANS existing loyalty app.
Clubs earn points in two ways:
- Via member spend
Clubs encourage their members to join the AAFCANS App, link their profile to the official club code and then any purchases made in-store by the individual (when they scan their app), will attribute points to the club’s total points tally. Members link this code to their AAFCANS app profile to earn points for their ADF club every time they scan & pay. - RTF/Social club wholesale orders
Additional points can be earned with wholesale orders placed with the canteen.This program runs in tandem with the app platform and will not affect app members collecting their free coffee rewards. which can then be exchanged for dollars.
Reward dollars earned are paid direct to clubs (annually).
Every 10,000 Points are exchanged for = $100
EXCLUDED PRODUCTS
The following products are excluded from earning point in the club loyalty program:
- Tobacco
- Fuel purchases
- Catering purchases
All other AAFCANS products are included in the program.
PAYMENTS
In December, near stand-down, clubs will automatically receive their points converted into cash and payments will be made to the official club account. If your club has any questions, please reach out to loyaltyclub@aafcans.gov.au
REPORTING
Club POC’s will receive a quarterly report so you know how many members have joined and your club’s total points tally.
CLUB MEMBERS JOIN THE AAFCANS APP
Simply use the comms pack to advertise the program to your club members. Clubs are issued a unique member code linked to AAFCANS existing loyalty app. Members link this code to their AAFCANS app profile to earn points for their ADF club every time they scan & pay. The member must present their phone to our cashier to scan at the time of purchase and prior to finalisation of the transaction.
- Download the AAFCANS App, sign-up (do not use a @defence email address)
If you are already an app member skip to the next step. - Choose from the menu list the heading ‘see my profile’
- Choose ‘edit my details’
- Scroll down to the heading ‘social club’ then, from the drop down menu inside this field, scroll until you find your club’s special code. Select and SAVE prior to exit. This will link any valid transitions in the background to earn points for your club. You must scan the app to create a valid transaction, at the time of purchase.
Bar code keytag members are excluded from participating as the technology to link the transactions is not available in this format. Barcode keytag members can download the app and link their keytag to their app and continue using both options. If you need help doing this reach out for support.
HOW TO EARN POINTS FOR YOUR CLUB
Members link this code to their AAFCANS app profile to earn points for their ADF club. Every time they scan & pay in-store at the canteen, on a mobile food van or kiosk their purchases will attribute points for their club. Please note: points earned on mobile POS and kiosks may be delayed in appearing on your point balance until the point of sale is uploaded to our server.
Important: Points can only be issued to valid users. ‘Valid users’ are users that have a (correct) code applied and saved to the member profile. If you have not saved a club code to your profile your points will not accumulate. Points missed at the time of purchase cannot be added later; the accumulation process is linked to the transaction and only applied at the point of sale.
Clubs can earn additional points for RTF/Social club wholesale orders placed with the canteen.
SUPPORT
AAFCANS offers app support, please contact our team on app@aafcans.gov.au.
If you have any trouble completing the club or member sign up process please reach out loyaltyclub@aafcans.gov.au or call our Support Office 07 3155 5375.