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New App and Delivery Service


Technology-driven service delivery is a key aspect of AAFCANS 17-22 strategic plan.

As part of AAFCANS strategy ‘Where you go we go’ they had identified the opportunity for app ordering to expand their amenities reach on Defence bases, by including a food and retail delivery service direct to members.

In July AAFCANS will launch their app-driven loyalty platform nationally. The new app platform will facilitate their loyalty program; enable a virtual wallet which gives members the ability to transact cash-free and card-free, and includes member-only promotions, loyalty stamps, gift vouchers and more. Store trading hours, facility locations and other handy information are also at users’ fingertips. The new platform has been specifically developed for AAFCANS with ADF as a primary focus. It integrates directly with AAFCANS point of sale system, eliminating the need to use customer location data, allowing customers to benefit from AAFCANS national footprint.

For the previous 12 months and in preparation for the app, AAFCANS invested $568k into IT infrastructure project, upgrading point of sale across the country, migrating servers to cloud infrastructure and strengthening network security to support the new service method. A further $84k has been invested in the app and e-commerce innovation.

“In unison with the launch of the loyalty app nationally, we are also piloting our online ordering/delivery service, branded ‘AAFCANS On-Demand’. This service will operate via the app and a web portal for desktop access. The pilot will operate at Gallipoli Barracks and be rolled out in three stages: first the loyalty platform, then online ordering, followed by the dine-in facility. A further six Defence bases will benefit from the full online ordering suite in 2020,” says Stewart McGrow Managing Director for AAFCANS.

BRIG Jason Blain COMD 7 Cbt Bde said “Innovation is important for the 7th Combat Brigade, whether it’s on the battlefield, in training, or in basic service delivery for our soldiers. We are delighted to see AAFCANS evolving their e-commerce technologies and services. This new app will help to extend services and the reach of amenities across Gallipoli Barracks which will benefit our soldiers and base-wide workforce community. Any additional services that can value-add to a soldier’s life on base are well placed and appreciated.”

The app/online ordering will provide click & collect and dine-in options allowing customers to order, pay and have their meal and drinks delivered direct to their table. Delivery convenience is at a small additional cost and options will vary by base with a mixture of drop-off points and googlable base addresses. This will benefit bases such as Puckapunyal with its large ADF residential precinct having access to home deliveries in the very near future. Also, in-development is AAFCANS app-driven catering portal which will be released in early 2021.

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