New Loyalty APP – Online Ordering Facility
In June /July 2020, AAFCANS launched its app-driven loyalty platform nationally. The new app facilitates the loyalty program; a virtual wallet which gives members the ability to transact cash-free and card-free, and includes member-only promotions, loyalty stamps, gift vouchers and more. In unison with the app launch, AAFCANS also released a pilot online ordering/delivery service, branded ‘AAFCANS On-Demand’ at Gallipoli Barracks. This service will operate via the app and a web portal for desktop access. The pilot will operate at Gallipoli Barracks and be rolled out in three stages: first the loyalty platform, then online ordering, followed by the dine-in facility. A further six Defence bases will benefit from the full online ordering suite in 2020.
The app/online ordering will provide click & collect and dine-in options allowing customers to order, pay and have their meal and drinks delivered direct to their table. Delivery convenience is at a small additional cost and options will vary by base with a mixture of drop-off points and googlable base addresses. This will benefit bases such as Puckapunyal with its large ADF residential precinct having access to home deliveries in the very near future. Also, in-development is AAFCANS app-driven catering portal which will be released in early 2021.
$84k was invested byAAFCANS into the app, supporting equipment and e-commerce innovation.
Holsworthy New Coffee Lounge
The outdated, dysfunctional Holsworthy Cafe interior was fully replaced by AAFCANS to give customers a modern comfy space. The relaxed industrial style ambience reclaimed timber features and designer lighting help to showcase the barista-made gourmet coffee, new premium tea range, cold-pressed juices, iced-teas and café food. Soft furnishings, casual home-style dining tables, high and low seating, board games, books and 65-inch big screen await guests eager for a chat whilst tending to their quick coffee fix or enjoying a snack and some precious me time.
The Canteen upgrade and installation of the new coffee lounge was a $182K investment for AAFCANS.
New coffee lounge inside AAFCANS
Reclaimed timber features and designer lighting
Casual and comfy dining that inspires gatherings
Recharge points with USB, GPO and Qi charge facilities
Soft comfy furnishings
Comfy social seating with industrial-inspired decor
Holsworthy Barracks – Canteen Upgrade
The tired Holsworthy Canteen decor was refreshed by AAFCANS. This facility has been a historic, reliable and well-utilised amenities area for the Barracks for many decades. The upgrade has given this old-workhorse fresh legs. The dining area was reconfigured, de-cluttered and new or renovated fixtures, tables and chairs fill the space. The open plan gives a sweeping view of the cafe, food offering and the new coffee area which has a warm and welcoming appeal. New flooring was added throughout both areas, new hot and cold cabinets and the upgraded counters and displays add to the foodie-focused functionality of the canteen. Defence has further improved the facility with the addition of air-conditioning and the upgrade of some internal fixtures.
New flooring throughout
New hot & cold cabinets, service counterline and casual dining area
Customers can choose from two amenities areas
Improved open plan room layout
RAAF Williamtown New Canteen
RAAF WILLIAMTOWN NEW CANTEEN
AAFCANS and Defence have opened a brand new contemporary canteen facility at RAAF Williamtown. The light beech-wood trendy interior, floor to ceiling Eco glass, classy food display cabinets frame the casual open plan dining area. The comfy coffee booths have proven to be a popular cosy spot for a quick cuppa and the high bench seating with power outlets offers customers a recharge facility for their devices whilst enjoying lunch on-the-go.
The space channels customer flow into three precincts, a coffee/café area, a designated food service area and convenience retail area, all designed to accelerate service. The café offer has a selection of artisan bakery items, premium loose-leaf teas, designer teapots, dine-in or take away barista coffee and quick hot or cold café style snacks. AAFCANS dining menu takes full advantage of the modern well-equipped kitchen. It’s restaurant-style all-day menu offers, healthy made to order yummy breakfasts, hot snacks and plated gourmet café meals. The hot and cold cabinets are filled with a healthy quick grab and go options for customers to self-serve and the well-stocked convenience offering provides customers with a wide selection of retail products and military adventure gear.
This state-of-the-art in building is part of a base-wide Defence infrastructure project.
RAAF Wagga Canteen – New Temporary Facility
The Wagga Wagga AAFCANS Bistro and Annexe Cafe have been merged and moved into a new temporary facility. The new amenities home shares the space with Defence inside Hangar 84. The Hangar’s iconic parquetry floors and industrial sheek structure makes for a welcome new home to the amenities facility. The partitioned space inside this active working Hangar provides members with an open plan dining facility, aptly themed. Container facilities placed behind the building support the operation with back-of-house facilities for food preparation, cooking and coldrooms and freezer storage are also close by.
Food displays, refrigeration, kitchen equipment and furniture were recycled from AAFCANS existing facilities on base and placed inside the Hangar to create a sweeping counterline – designed to accelerate service. A relaxing booth lounge area, casual dining area and a crowd-pleasing food, beverage and retail offering await customers.
Gallipoli Barracks Canteen – Upgrade
In October 2019AAFCANS upgraded their busy Gallipoli Barracks Canteen. The refurbishment project was scheduled in two stages. Stage one was the interior upgrade to the canteen at the cost of $295k. The upgrade has transformed the wiry interior of the canteen into a contemporary comfortable space for ADF to enjoy meals at work. The new-look canteen features self-service checkouts, modern led lighting, contemporary soft furnishings, private dining booths with USB charge facilities, dining bars with comfy ergonomic timber stools, new cabinetry, counters, food displays and large TVs. The colour palette used is lively and very foodie inspired. The historic murals featured on the glass and within the Canteen link this important location to its 1914 heritage.
Stage two of this refurbishment project will deliver a contemporary new outdoor-indoor atrium lounge area, where members can enjoy lunch, just chill with mates for a coffee or utilize the entertainment/TV facilities, families are welcome and well provided for.
RAAF Amberley Heritage Centre Kiosk
AAFCANS supports the RAAF Amberley Heritage Centre with a pop-up kiosk facility. The facility provides fresh barista-made coffee, wraps, sandwiches, retail snacks & treats, cold drinks and healthy snacks. This facility welcomes guests to the base and opens every third Sunday. AAFCANS outlet is located inside the facility and is open on a trial basis. This new facility was an investment of $6k which covered start-up equipment.
RAAF Edinburgh New Sea Lion Cafe
RAAF Edinburgh benefited from an increase to amenities on base with the inclusion of a new kiosk facility located inside the 92 wing building. This space was part of a base-wide Defence infrastructure project. The building is modern fresh and open and decor in-keeping with that of a high street corporate facility. Sea Lion Cafe opened its doors to members on 13th August 2019. AAFCANS takes full advantage of the well-equipped satellite kitchen and has a special menu suited to the quick service kiosk. The additional kiosk brings AAFCANS footprint on base to four amenities outlets. The new facility has been welcomed by customers and fits with AAFCANS strategy ‘where you go – we go’ which is all about putting access to amenities within reach to our ADF on base or on exercise.
This facility was provided as part of a Defence Base wide infrastructure project. AAFCANS added $17k in equipment to the fit-out.