RAAF WILLIAMTOWN NEW CANTEEN
AAFCANS and Defence have opened a brand new contemporary canteen facility at RAAF Williamtown. The light beech-wood trendy interior, floor to ceiling Eco glass, classy food display cabinets frame the casual open plan dining area. The comfy coffee booths have proven to be a popular cosy spot for a quick cuppa and the high bench seating with power outlets offers customers a recharge facility for their devices whilst enjoying lunch on-the-go.
The space channels customer flow into three precincts, a coffee/café area, a designated food service area and convenience retail area, all designed to accelerate service. The café offer has a selection of artisan bakery items, premium loose-leaf teas, designer teapots, dine-in or take away barista coffee and quick hot or cold café style snacks. AAFCANS dining menu takes full advantage of the modern well-equipped kitchen. It’s restaurant-style all-day menu offers, healthy made to order yummy breakfasts, hot snacks and plated gourmet café meals. The hot and cold cabinets are filled with a healthy quick grab and go options for customers to self-serve and the well-stocked convenience offering provides customers with a wide selection of retail products and military adventure gear.
This state-of-the-art in building is part of a base-wide Defence infrastructure project.
November 2019 the Wagga Wagga AAFCANS Bistro and Annexe Cafe have been merged and moved into a new temporary facility. The new amenities home shares the space with Defence inside Hangar 84. The Hangar’s iconic parquetry floors and industrial sheek structure makes for a welcome new home to the amenities facility. The partitioned space inside this active working Hangar provides members with an open plan dining facility, aptly themed. Container facilities placed behind the building support the operation with back-of-house facilities for food preparation, cooking and coldrooms and freezer storage are also close by.
Food displays, refrigeration, kitchen equipment and furniture were recycled from AAFCANS existing facilities on base and placed inside the Hangar to create a sweeping counterline – designed to accelerate service. A relaxing booth lounge area, casual dining area and a crowd-pleasing food, beverage and retail offering await customers.
In October 2019AAFCANS upgraded their busy Gallipoli Barracks Canteen. The refurbishment project was scheduled in two stages. Stage one was the interior upgrade to the canteen at the cost of $295k. The upgrade has transformed the wiry interior of the canteen into a contemporary comfortable space for ADF to enjoy meals at work. The new-look canteen features self-service checkouts, modern led lighting, contemporary soft furnishings, private dining booths with USB charge facilities, dining bars with comfy ergonomic timber stools, new cabinetry, counters, food displays and large TVs. The colour palette used is lively and very foodie inspired. The historic murals featured on the glass and within the Canteen link this important location to its 1914 heritage.
Stage two of this refurbishment project will deliver a contemporary new outdoor-indoor atrium lounge area, where members can enjoy lunch, just chill with mates for a coffee or utilize the entertainment/TV facilities, families are welcome and well provided for.
AAFCANS supports the RAAF Amberley Heritage Centre with a pop-up kiosk facility which opened in August 2019. The facility provides fresh barista-made coffee, wraps, sandwiches, retail snacks & treats, cold drinks and healthy snacks. This facility welcomes guests to the base and opens every third Sunday. AAFCANS outlet is located inside the facility and is open on a trial basis. This new facility was an investment of $6k which covered start-up equipment.
RAAF Edinburgh benefited from an increase to amenities on base with the inclusion of a new kiosk facility located inside the 92 wing building. This space was part of a base-wide Defence infrastructure project. The building is modern fresh and open and decor in-keeping with that of a high street corporate facility. Sea Lion Cafe opened its doors to members on 13th August 2019. AAFCANS takes full advantage of the well-equipped satellite kitchen and has a special menu suited to the quick service kiosk. The additional kiosk brings AAFCANS footprint on base to four amenities outlets. The new facility has been welcomed by customers and fits with AAFCANS strategy ‘where you go – we go’ which is all about putting access to amenities within reach to our ADF on base or on exercise.
This facility was provided as part of a Defence Base wide infrastructure project. AAFCANS added $17k in equipment to the fit-out.
In April 2019 AAFCANS moved and upgraded the Lecture Theatre North kiosk facility at ADFA. This facility services our busy student and faculty population on campus. The new facility offers a well resourced, hospitality hub for customers and was designed to nest perfectly into the contemporary Defence lounge space and add value to the comfortable ready-made environment. The kiosk adds convenience for ADF and Defence workers within the building welcoming customers with the fresh barista made coffee, hot and chilled drinks, snacks and healthy options. A suite of modern food and beverage vending machines has been implemented upstairs (near to the old kiosk foot print). The expansion of the amenities allows customers accesses to refreshments on both levels of the busy learning centre.
AAFCANS ‘Portable Amenities Container Kiosk’ (PACK) was developed to provide a ready-made deploy-able container kiosk facility and an instant pop-up shop facility for ADF bases.
The container has been designed to be self sufficient in terms of water/waste however it requires power to be connected. The electrical connection powers up both the on-board equipment and the 2.5kW split system air con.
The amenities container requires:
– electricity (50 amp/3 phase) supply
– positioned on a level solid base
Alternatively it can be positioned top of concrete pads or sleepers.
Hot and cold Grab & Go Cabinets – Refrigeration – Exhaust Canopy – Sink – Freezer – Grill & Oven
The cost of the amenities container kiosk was $120k
AAFCANS recently refurbished their amenities container, affectionately known as ‘the caravan of courage and has now been re-born as the ‘Trojan Kiosk’. The container facility was originally purchased by AAFCANS in 2013 and has been well-used portable amenities support kiosk and a much-loved coffee spot when on exercise. The kiosk recently underwent the refit and re-purpose finding its new home on the flightline at RAAF Richmond. The container was moved by C17 from RAAF Amberley to its new pad on Cole Street operating to service the base in March 2019.
A naming competition was held on base to brand the new facility. The winning name ‘Trojan’ comes from the call-sign used for C-130 platform operated by 37 SQN Richmond and appropriately tethers the new facility to its new home.
The cost of the Trojan Kiosk re-refurbishment was $10K.
In February 2019 AAFCANS opened a pop-up kiosk facility inside the architecturally designed new pilot training school facility at East Sale. The pop-up kiosk adds convenience for ADF and Defence workers within the building. A fresh barista made coffee, hot and chilled drinks, snacks and healthy options await customers in the comfortable ground floor foyer.
The cost of the kiosk fit-out was $10K
AAFCANS is in the process of rolling out their new digital architecture and service technologies. The implementation consists of a new contemporary electronic point of sale system (EPOS), software updates and systems upgrades. This new EPOS system will intuitively manage stock movements and provides greater digital services such as EPAY, online ordering and loyalty offers as well as a more efficient and satisfying customer experience. The main purpose of the upgrade was to focus of escalating service speeds and improving live data reporting. The final rollout is planned to reach all bases by August FY19.
$568k IT infrastructure project (new point-of-sale, IT equipment upgrade)
In September 2018 AAFCANS created a pop-up kiosk facility to service the needs of the joint health command at Gallipoli Barracks. Fresh barista made coffee, hot and chilled drinks, snacks and healthy options are available for resident customers.
AAFCANS’ plans to invest $2.6 million 2018-2023 to refresh and improve their mobile amenities capability and improve support for ADF members on base and on exercise! The first of the new custom-built mobile amenities’ vehicles will be trialled in August 2018.
Six of AAFCANS mobile food vans will gradually be replaced. The major bases such as: RAAF Amberley, RAAF Williamtown and RAAF Edinburgh will be included in the first round of replacement vehicles. A further nine new vehicles will be added to the fleet as the program rolls out, taking the count from 19 to 28 vehicles by 2023. The new vehicles will sell fresh coffee as a key part of the improved offer. More RAAF bases will see changes and improvements to mobile amenities, canteens and kiosks as the investment program progresses. In line with AAFCANS strategy ‘Where you go – we go’, plans for three 4WD all-terrain mobile amenities kiosks and trailers (MAK) will form part of the new fleet, the first of these will also be trialled in July/August 2018. When not supporting exercises, the new mobile kiosk will be positioned on base to provide convenient additional amenities. The new design allows AAFCANS to retail freshly prepared meals and snacks along with barista-made coffee. Over the next five years we plan to invest more than $8 million dollars, upgrading canteens, increasing kiosks for extra convenience and improving ICT capability. These initiatives support ADF welfare through service efficiencies for customers.
2018/19 investment for new 2WD was $127K and the new 4WD $305K.